Enatel Networks, Inc. and its subsidiaries and affiliates (collectively referred to in this Privacy Statement as "we" or "Enatel Networks") recognize the importance of protecting the privacy of all information provided by users of our web sites, registrants for our classes, recipients of our e-mail and all other customers of our products and services. This Privacy Statement discloses the privacy practices for all products and services of Enatel Networks, Inc.
Information Collection and Use
Enatel Networks, Inc. collects certain information from our website users, students and other customers. In this section of our Privacy Statement, we describe the type of information we collect and how we use it to provide better services to our customers.
Registration and Ordering
When registering for our instructor-led classes, using parts of our websites, and signing up for certain selected services, users must first register. During registration, users are required to give their contact information (such as complete name, e-mail address, mailing address and phone number). For internal purposes, we use this information to communicate with users and provide requested services, and, for our website visitors, to provide a more personalized experience on our sites. We also may collect demographic information (such as job title, company information and professional certification). We use aggregate demographic information about our audience to improve our service, for marketing purposes and/or industry reporting purposes.
For our services that require payment, we also collect billing information and in some instances credit card information (such as account name, number and expiration date), which is used for our or our agent's billing purposes only, and is not otherwise shared.
Communications with Us
We have features where our customers can submit information to us. Where such submissions include requests for service, support or information, we may forward them, as needed, to best respond to the specific request. In addition, we may retain e-mails and other information sent to us for our internal administrative purposes, and to help us to serve customers better.
Permission
If a Customer does not want to receive e-mail from us in the future, they may let us know via e-mail or the USPS at the appropriate address shown in the "Contact Us" section of our web site. If Customer supplies us with postal address, Customer may receive the information requested and occasional offers from Enatel Networks, Inc. with information on new products and services of interest to Information Technology professionals. By providing phone number, Customer expressly permits us, or someone designated by us, to contact Customer at the phone number provided. If Customer does not want to receive such mailings, they may click on the "Contact Us" portion of our web site to obtain our contact information. To insure that Customer information is properly removed from our database, please provide us with the exact name, company name (if applicable), delivery address, city, state, zip, and e-mail address.
Please note that we will endeavor to implement Customer permission requests within a reasonable time, although for a time Customer may continue to receive mailings, etc., transmitted based on information released prior to the implementation of Customer request. In addition, please note that even after such request is implemented, Customer will continue to receive information directly related to the product or service for which Customer registered (or which Customer otherwise agreed to receive), so Customer always are kept informed.
Security
We use reasonable precautions to protect our customers' personal information and to store it securely. Sensitive information that is transmitted to us online (such as credit card number) is encrypted and is transmitted to us securely. In addition, access to all of our customers' information, not just the sensitive information mentioned above, is restricted. Only employees who need the information to perform a specific job (for example, a billing clerk or a customer service representative) are granted access to personally identifiable information. Finally, the servers on which we store personally identifiable information are kept in a secure environment.
Links
Our web sites contain links to other sites. Enatel Networks, Inc. is not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each web site to which we may link that may collect personally identifiable information.
Notification and Changes
If we change our Privacy Statement, we will post those changes on this page so our users are aware of what information we collect, how we use it and under which circumstances, if any, we disclose it. Users should check this policy frequently to keep abreast of any changes.
For questions about this Privacy Statement, contact:
Legal Department
Enatel Networks, Inc.
6043 Tampa Ave, Suite 207
Tarzana, CA USA
