Support: Live Support:
When you have mission critical data that needs to be in real time and accessible 24/7/365 from anywhere around the world? Or you may just have a simple issue with your email. No job is to big or too small, we are here to help. Using our Live Support, you will have a network administrator available online within minutes to help you to troubleshoot your network issue.
On-Site Support:
With so many PCs, servers, network equipment, users, viruses, and spyware there is something bound to go wrong sooner or later… The speed at which these problems are dealt with are more important to some businesses than others. That is why Enatel Networks, Inc., is able to offer a variety of flexible options when it comes to on-site support. Whether you want us to work on the problem after-hours, have someone drive out, or keep someone onsite everyday, we are able to keep up with the demands of your company. Our support professionals are experts in their fields and they are trained to deal with many scenarios, known and unknown.
Remote Support:
Remote Support is designed to give your business a cost effective way to receive enterprise level support at a fraction of the cost you would expect. With the latest technologies, we are able to support users remotely in almost all situations 24/7/365. Coupled with the lower response times and cheaper costs, it is an enormous value to any company.
Emergency Support:
With the latest technologies, we are able to support users remotely in almost all situations 24/7/365. If you have any hardware issues that require immediate support, a 4-hours or less response emergency support coverage for critical business systems is available 24/7/365.
Monitoring:
Uptime is a critical issue for many companies. Time is money and downtime equals lost revenue. With our monitoring services, downtime is significantly minimized by proactively dealing with problems before they impact your business. Our network operations center can monitor your IT infrastructure and have problems dealt with before you even realize there was something wrong. Now that is what we call service!
Reporting:
Businesses today rely increasingly on the Internet to communicate with customers, partners, and employees. It is also necessary when performing everyday tasks that keep business and information flowing. Reporting services give you a comprehensive view of network events and activities such as network usage, attacks and threats, and employee Internet use. These reports can help you understand how productive your employees are, how important your IT investment is, and to gauge your technology requirements.
